Goldcar : BLIJF ER WEG !
Hier is mijn verhaal (in het Engels, omdat ik het naar de verhuurder doorstuurde, zonder antwoord trouwens ...)
Through AutoEurope, I rented a car with Goldcar for the period May 10-June 1 2016.
I have serious complaints about the service I received from Goldcar ! The reception at the Goldcar counter upon arrival at Malaga Airport was extremely unpleasant!
First, the man at the counter tried to sell me their full insurance, although my voucher clearly stated that I already subscribed to it with AutoEurope. I answered that I already had this insurance, but he said : no, you havent. When I started reading my contract with you, he interrupted me very rudely, saying : you dont have to read the whole contract! When you have insurance with AutoEurope, you still pay the damage, and it is not sure that they will reimburse you; when you take it with us, you dont pay anything! Of course, this statement is ridiculous and very confusing! Ive worked with AutoEurope before, and know better
I ended up paying 173 extra : 99,17 + IVA for returning the car to another office, and the rest for fuel if I didnt return the car with full fuel tank.
Then, he made me sign the document about the damage of the car, which I hadnt seen yet, saying that he didnt have time to go with me all the way to the car, but if something was wrong I could tell the Goldcar person on the parking lot. I expressed my dissatisfaction with that procedure, but there was no other solution. Arriving at the car (a good 10 minutes walk with luggage and so!), I noticed sticker-damage on the drivers door which was not mentioned on the document. There was nobody from Goldcar present in the parking, but then I noticed someone from Goldcar passing by and asked him if he could confirm the damage on the document so that we could go on our way. He answered that he had to be in time at the office, since clients were waiting, and didnt have time for me! I guess once youve paid, youre not a client anymore for Goldcar!!! So I had to go all the way back to the office in the airport, another 10 minutes walk
When I arrived there, some 20 clients were waiting, and 2 out of the 3 clients being served were shouting like hell, it was actually a big discussion going on and I was rather pleased that I wasnt the only one being badly treated. I managed to tell the same man at the counter that there was a problem with the car, showed him a picture of the sticker (as he told me to do if there was damage) and asked him to change that on the form; he went away without saying anything, came back a few minutes later to tell me I was given another car. When I told him I didnt need another car, just a mention on the form, he replied that the boss had decided so.
He wanted to send me off with the new car keys and a new damage document that I had to sign, but that of course I refused. After some discussion, he left the counter and the clients 2 of which were still fighting and came with me to the parking lot (another 10 minutes walk).
The second car was OK, so I signed the document, transferred all my luggage without any help from him, and gave him back the keys of the first car. The whole process took me 2 hours: I was at the Goldcar desk for the first time at 9 a.m. and left the parking at 11 a.m., having an important business appointment at 11.30!
By that time, I had become so frustrated and nervous that, in transferring my luggage to the new car, I forgot my raincoat. I noticed this early evening, called Goldcar to mention it, and went back to the office two days later: I was told they knew nothing of a found coat, although the car could not have been rented due to the damage, and you couldnt miss the coat: bright red, on the rear seat!!!
I was told to contact customer service by phone on this matter, and received the same answer when I mentioned my problem at the time of return of the car. Nobody could give me any e-mail address of this customer-service
!
The conclusion is that Goldcar is in many ways dishonest (if not plain thieves) and absolutely not client-friendly.
Sterke punten
Je zou kunnen denken: de prijs, maar uiteindelijk kom je bedrogen uit...
Zwakke punten
Zowat al de rest, de wagen was niet eens echt proper, en beschikte over geen enkele vorm van gebruiksaanwijzing.
Bezoek Goldcar Reviews over Goldcar