THIEVES. STAY AWAY from them.
Review over Sicily By CarPLEASE READ THIS REVIEW. It will save you money and headache.
STAY AWAY from Sicily by Car. I rented a car for 1 day in Firenze, and during pickup there was no one to do the walk around, only one employee at the counter. I went to the parking lot to pick up the car and noticed a small dent in the left front mudguard. The dent was shown in report in a very similar position. I didn’t bother and drove away. Upon car return, the employee noted the car plate and seemed to know exactly what to look for. He went straight to that small damage and said it wasn’t there before.
I was shocked because I knew it was an existing damage.
Anyway, I filed a report explaining the situation, but obviously they never read my report. I called them a dozen times, but nobody answered the phone. I sent an email to customer service, but no reply. Only after complaining on Facebook, they came back to me saying that because I haven’t bought their insurance, they would charge me for that pre-existing damage.
The amount was an outrageous EUR 475.00 (!!!). I was stolen without the right to appeal.
Obviously, I will never rent a car from Sicily by Car ever again, nor anyone else from my company. They are BLACKLISTED!
They attract customers with a low rental price, but if you don’t buy their additional insurance they make undue charges on your credit card for pre-existing damages, and there is nothing you can do about it.
Update: A few days later, they made another charge on my credit card without any explanation. I had to block my credit card. Unbelievable and unacceptable!
Sterke punten
NONE
Zwakke punten
Undue charges without notice and without explanation. Thieves!!!!