Policy misuse to not pay refun
Review over CarTrawler Car RentalCompany steals your money
Booking Ref: ES817563830
Case Ref: 01933287
Loss of 304,11 euros and 8 hours of my holiday due to this company. Rental DOLLAR could not read my credit card with sufficient funds (unreadable)
Because evidence provided contained a different name of driver than creditcard refund is denied. This is not reflecting what happend at all at the rental place and Cartrawler is hiding behind policy to not pay me back.
Never with this company again.
Zwakke punten
Fine print terms and conditions
No refund and cancellation
No investigation on brokers side
Misuse of policy
Weak customer service team (emails in wrong language, talking to wall feeling)
For me this company is nothing but a third party broker that takes money with no intention of providing service other than the cartrawler software solution. Weak and sad.