Rentalscars and Hertz Norway
Review over RentalCarsI have booked a car in Tromso, Norway through Rentalcars.com and car company was www.hertz.no . I booked with full protection. But when I contacted the hertz counter at the Tromso airport. They wanted to sale me full Insurance Insurance. When I told them that I have already "full protection" insuarance than why should I take this offer again. The hertz personal told me that I have done Insurance with Rentalcars and not with them. If any thing will happen. Firstly I have to pay the complete amount to hertz and after I will have to claim with Rentalcars. I was shocked to hear that. The comapny rentalscars didn't inform about this before.
Later during the trip, I called 24/7 emergency line of Hertz for some help. After a great difficulty and waiting they promised me to come on next day at 9 am. Next day I waited till 11 am, but nobody came and even called me. I arranged something locally. Now its almost 14 days further but till now no one had contact me.
Unfortunately I left some things in car. The next I called the Tromso airport hertz office. They promised me to call back. After that I had called them again and sent a mail. But 6 days further no one has called me.
Sterke punten
Good car
Zwakke punten
puplic dealing, aftersale service very bad, 24/7 emergency service very bad, rentalcars doesn't inform term and condition of insurance
Hertz, Tromso Norway double insurance saler/ very bad 24/7 service
Review over HertzI have booked a car through rentalcars with full protection Insurance. But Hertz Tromso tried to sale me complete Insurance again and told me that i have arranged the Insurance with rentalcars not with them. So, if something happens I will have to pay complete amount to Hertz and after that I have to claim with Rentalcars. that is very strange.
During my rental period I called the Hertz 24/7 emgency line for some help. With great difficulty and long waiting they promised to come on next day at 9 am. I waited till 11 am but no one came and not even called.
Unfortunately I forgot some things in the car. I called them and they promissed to call me back. I have called twice and sent a mail but till now after one week no one has called.
Sterke punten
good car
Zwakke punten
trying to sale extra Insurance policy when there is no need, after rental very bad service, very bad 24/7 service